Staying Competitive in a Changing Marketplace

How will economic changes impact your business?  What can you do to steal share from your competitors?  What products are homeowners screaming for?

Topics covered in this seminar include:

• Product trends you must consider to stay competitive.
• Strategies to differentiate your company and satisfy clients.
• Understanding current economic conditions and how they will impact the rest of the year.
• Satisfying demanding customers.
• Opportunities to take share from your competitors.

• Speaker: Jim Robisch

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Using Customer Satisfaction to Increase Business

If your business is based on referrals, you know customer satisfaction is critical. But just how satisfied does a homeowner need to be to give you a referral? What creates a satisfied homeowner?

This seminar is based on recent research conducted with hundreds of homeowners who have completed a remodeling project. The seminar will outline what is important to homeowners when selecting a contractor and what it takes to get a referral once the work is done. If you are interested in winning more jobs and gaining more referrals, attend this seminar!

• Speaker: Sean Thompson

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Improving Job Performance

You have completed a job and received payment from your customer. You think they are pleased, but will they recommend you to everyone they know? Understanding your clients is essential to meeting expectations of future customers. What is more important to your clients, coming in on budget or completing a project on schedule? Building off Using Customer Satisfaction to Increase Business, this seminar explains the fundamentals to implementing your own customer satisfaction survey. Research experts will provide you with quick and easy tools you can implement to ensure you are exceeding your customer’s expectations.

• Speaker: Grant Farnsworth

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